Cancellation Policy
We're sorry to see you go. Here's how cancellation works.
Canceling Your Subscription
How to Cancel
- Go to Settings > Billing
- Click "Cancel Subscription"
- Complete exit survey (optional)
- Confirm cancellation
When It Takes Effect
- Access continues until period end
- No prorated refunds for partial months
- Data preserved for 30 days after
What Happens After
Immediate
- Subscription stops renewing
- Access continues until end of period
- Can reactivate anytime
At Period End
- Account downgrades to Free
- Features limited
- Data preserved
- Galleries remain accessible
After 30 Days
- Unused data may be deleted
- Active galleries preserved
- Client access continues
Data Retention
What's Kept
- Client information
- Gallery links (if public)
- Payment history
What's Removed
After 30 days of inactivity:
- Unused gallery uploads
- Draft content
- Temporary files
Exporting Data
Before canceling:
- Go to Settings > Data
- Click "Export All Data"
- Download your files
- Save client information
Refund Policy
Monthly Plans
- No refunds for current period
- Cancel before renewal to avoid charges
Annual Plans
- Prorated refund for unused months
- Must request within 30 days
- Contact support for processing
How to Request
- Email support@photoproos.com
- Include account email
- Explain refund reason
- We'll respond within 48 hours
Reactivating
Coming Back
If you want to return:
- Sign in to your account
- Go to Billing
- Select a plan
- Enter payment details
- Account reactivated
Data Recovery
Within 30 days of cancellation:
- All data restored
- No re-upload needed
- Settings preserved
After 30 days:
- Start fresh required
- Previous data not recoverable
Pause Instead
Pausing Your Account
Not ready to cancel? Consider pausing:
- Contact support
- Request account pause
- Reduced rate while paused
- Resume anytime
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